Funeral Assistant

Park Lawn Corporation • Kansas City, MO

11d

About The Position

The Funeral Assistant interacts directly with client families during their time of need and helps create and maintain a premier level of client family satisfaction. The position supports funeral services and visitations, assists with the movement of the casketed deceased and related items, and ensures public spaces are clean and prepared before and after scheduled services. Duties are generally performed in an indoor office setting, with some outdoor work and local travel. Overtime may sometimes be necessary or required.

Requirements

• At least one year of experience in client relations or a related field.
• Valid state-issued driver's license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Ability to communicate effectively with internal and external customers, community leaders, grieving client families, and their guests.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Communication proficiency, teamwork orientation, attention to detail, thoroughness, customer service orientation, and time-management skills.

Nice To Haves

• Four-year degree or an equivalent combination of education and experience.
• Bilingual ability.

Responsibilities

• Ensure client families and other people entering the office receive the information or assistance they require.
• Assist the team in moving the casketed deceased and related items into and out of visitation areas, the funeral home chapel, churches, or other service locations.
• Ensure public spaces, including the lobby, chapels, restrooms, and reception or rest areas, are clean and prepared before and after scheduled services.
• Assist client families in and out of limousines, with particular attention to people with disabilities and older adults.
• Assist with funeral services and visitations, including greeting visitors, coordinating pallbearers, and assisting with parking.
• Attend and perform work professionally and courteously in accordance with the employer's requirements.
• Participate in growing market share through community involvement.
• Handle complaints or dissatisfaction with services or merchandise tactfully and professionally.
• Maintain a positive attitude and working environment through organization and communication.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting employee education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options with a company match, available to full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time