Funeral Service Assistant
About The Position
Provides clerical and administrative assistance to support funeral operations. The role includes meeting the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and materials, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures these items are properly cared for and stored. The role may include respectfully preparing remains, including dressing and lifting, or operating a crematory when permitted by law and company regulations. The assistant also performs office tasks, runs errands, assists families and guests, supports visitations and ceremonies, drives funeral home vehicles, and may clean vehicles.
Requirements
- High school diploma or equivalent.
- Valid state driver’s license with an acceptable driving record.
- High level of compassion and integrity.
- Clear and concise verbal and written communication skills.
- Professional behavior and ability to work as a team player.
- Ability and willingness to learn.
Nice To Haves
- Previous customer service and/or sales experience.
- Proficiency with the MS Office suite and databases.
Responsibilities
- Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure their proper care and storage.
- Prepare documents related to services, cremations, and maintenance as directed by management.
- Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
- Perform office duties, including answering phones and operating office equipment and systems.
- Run errands, including delivering flowers and picking up supplies and documents.
- Serve as an usher and, as needed, park cars or perform other transportation duties.
- Drive funeral home vehicles for services and to pick up families.
- Ensure refreshments are available where allowed by law.
- Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
- Greet and receive client families and other people entering the office and provide information and assistance.
- Accommodate family needs during services and visitations.
- Wash and clean funeral home vehicles and other client vehicles as required.
- Attend monthly staff meetings and follow company mission, values, policies, and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
