Funeral Service Assistant

Service Corporation International•Victoria, TX

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with funeral, memorial, and other services or ceremonies. The role includes meeting the public, answering questions about funeral and cremation services, answering phones courteously, and attending monthly staff meetings. Duties must be performed consistently with the company’s mission and values and in accordance with company policies and procedures. The assistant prepares service spaces and items, supports families during visitations and services, and may assist with respectful preparation of deceased individuals, including dressing and lifting, or operating a crematory where permitted by law and company regulations. The role also includes office tasks, errands, vehicle operation and cleaning, and ensuring refreshments are available where permitted by law.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased individuals, including dressing and lifting, or operate a crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform other transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel spaces, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Answer questions and provide information about funeral, cremation, and related topics.
Attend monthly staff meetings.