Funeral Service Assistant

Service Corporation International•San Diego, CA

5d•$21 - $24

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role includes meeting the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with services and ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in adherence to its policies and procedures.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver’s license with an acceptable driving record.
Basic knowledge of religious and fraternal organization customs.
Knowledge of computers and some software, including MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail oriented.

Responsibilities

Arrange, conduct, and direct bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
Assist at funeral services by coordinating parking, ushering, driving funeral vehicles, assisting at chapel, church, and cemetery services, delivering flowers, caskets, urns, photos, and personal keepsakes, and setting up and removing chairs.
In the absence of a Family Service Counselor, provide aftercare, including delivery of documentation and stationery and information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Adhere to applicable professional, municipal, state or provincial, and federal licensing authorities, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Assist with general office duties, including answering phones and preparing reports as necessary.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where allowed by law.
Attend monthly staff meetings.