Funeral Service Assistant

SCI Shared Resources•Austin, TX

12d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes welcoming and assisting the public, answering questions about funeral and cremation information, handling phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. The assistant is expected to attend monthly staff meetings and perform all duties in accordance with the company’s mission, values, policies, and procedures. The assistant prepares service spaces and items, supports respectful preparation of the deceased, helps families during visitations and services, performs office tasks and errands, and may drive funeral home vehicles or assist with transportation. Duties involving remains or crematory operations are performed only as permitted by law and company regulations.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, keepsakes, and other mementos, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel spaces, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others who enter the office seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.