Funeral Service Assistant

SCI Shared Resources•San Diego, CA

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting the public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in adherence to its policies and procedures.

Requirements

High school diploma or equivalent.
At least 3 years of related experience as a Funeral Assistant.
Current state- or province-issued driver’s license with an acceptable driving record.
Basic knowledge of customs of religious and fraternal organizations.
Knowledge of computers and some software, including the MS Office Suite.
High level of compassion and integrity.
Good communication skills.
Problem-solving skills.
Ability to multitask and set priorities.
Detail-oriented.

Responsibilities

Arrange, conduct, and direct bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with company policies and procedures.
Confirm authorization to proceed with service arrangements.
Inform client families about special recognition and services available for veterans and ensure selected services are delivered.
Assist with services by coordinating vehicle parking; ushering; driving funeral vehicles; assisting at chapel, church, and cemetery services; delivering flowers, caskets, urns, photographs, and family keepsakes; and setting up and removing chairs.
When the Family Service Counselor is absent, provide aftercare, including delivering documentation and stationery and providing information about insurance, health benefits, pensions, and pre-arrangements for next of kin.
Share potential pre-need referrals with Family Service Counselors.
Follow applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations.
Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
Perform general office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, the facility, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Ensure refreshments are available where permitted by law.
Attend monthly staff meetings.
Meet the public and answer questions about funeral and cremation information and related topics.
Assist with funeral, memorial, and other services or ceremonies as requested by funeral home clients and management.