Funeral Service Assistant

Service Corporation International • Brownsville, TX

5d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with funeral, memorial, visitation, and other services as requested by clients and management. The role includes welcoming the public, answering questions and phones courteously, and providing information about funeral and cremation services. Duties are performed in accordance with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected.

Requirements

• High school diploma or equivalent.
• Valid state driver’s license with an acceptable driving record.
• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behavior and ability to work as a team player.
• Ability and willingness to learn the required software and databases.

Nice To Haves

• Previous customer service and/or sales experience.
• Proficiency with the MS Office suite and databases.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure these items are properly cared for and stored.
• Prepare documents related to services, cremations, and maintenance as directed by management.
• Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
• Perform office duties, including answering phones and operating office equipment and systems.
• Run errands, including delivering flowers and picking up supplies or documents.
• Serve as an usher and, when needed, park cars or perform other transportation duties.
• Drive funeral home vehicles for services and to pick up families.
• Ensure refreshments are available where permitted by law.
• Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
• Greet and receive client families and other people entering the office, providing information and assistance.
• Accommodate family needs during services and visitations.
• Wash and clean funeral home vehicles and other client vehicles as required.
• Attend monthly staff meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED