Funeral Assistant

Park Lawn Corporation • Kannapolis, NC

6d

About The Position

The Funeral Assistant interacts directly with client families during their time of need and helps create and maintain a high level of family satisfaction. The position supports funeral services and visitations, assists with the movement of the casketed deceased and related items, and helps ensure public spaces are clean and prepared. Work is generally performed in an indoor office setting, with some outdoor duties and possible local travel. Overtime may sometimes be necessary or required. The position has no direct supervisory responsibilities.

Requirements

• At least one year of experience in client relations or a related field.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Able to read, write, and speak English fluently.
• Communicate effectively with internal and external customers, community leaders, grieving client families, and their guests.
• Empathize with client families and their guests, and demonstrate tact and patience in emotionally charged situations.
• Deal tactfully and professionally with complaints or dissatisfaction with services or merchandise.
• Maintain a positive attitude and working environment through organization and communication.
• Handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Meet physical demands that include climbing, sitting, standing, bending, kneeling, and frequently lifting up to 25 pounds; the role may also require reaching, pushing, and pulling.

Nice To Haves

• A four-year degree or equivalent combination of education and experience is preferred.
• Bilingual ability is a plus.
• Demonstrated willingness to help grow market share through community involvement.

Responsibilities

• Ensure client families and other people entering the office receive the information or assistance they need.
• Assist the team in moving the casketed deceased and related items into and out of visitation areas, the funeral home chapel, churches, or other service locations.
• Keep public spaces, including lobbies, chapels, restrooms, and reception or rest areas, clean and prepared before and after scheduled services.
• Assist client families in and out of limousines, with special attention to people with disabilities and older adults.
• Assist with funeral services and visitations, including greeting visitors, coordinating pallbearers, and managing parking.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting employee education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options with a company match for full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed