Funeral Service Assistant (part-time)

SCI Shared Resources•Douglasville, GA

12d

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services, answering phones courteously, and assisting with funeral, memorial and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares for services by delivering and arranging floral arrangements, chairs, caskets, urns, photographs and other family keepsakes, and ensures these items are properly cared for and stored. The role includes preparing service, cremation and maintenance documents; assisting with respectful preparation of the deceased, including dressing and lifting, or operating a crematory where permitted by law and company regulations; and performing office duties using office equipment and systems. Other duties include running errands, serving as an usher, parking cars or providing transportation, driving funeral home vehicles, ensuring refreshments are available where legally permitted, assisting with visitations and services, greeting and assisting families and visitors, accommodating family needs, and occasionally washing and cleaning funeral home or client vehicles.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn databases and related systems.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs and family keepsakes or mementos; ensure their proper care and storage.
Prepare documents related to services, cremations and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting the deceased, or operating a crematory where permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials and funeral services, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, client vehicles.
Answer questions and provide information about funeral, cremation and related topics.
Attend monthly staff meetings.
Perform duties consistently with company mission and values and adhere to company policies and procedures.