Funeral Service Assistant (part-time)

SCI Shared Resources•Riverside, CA

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves assisting with funeral, memorial, and other services or ceremonies; welcoming and assisting the public; answering questions about funeral and cremation information; and responding to phones courteously. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. Attendance at monthly staff meetings is expected. The assistant prepares service spaces and delivers and sets up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, ensuring their proper care and storage. The role may include respectful preparation of the deceased, such as dressing and lifting, or operating a crematory, as permitted by law and company regulations. Other duties include preparing service and maintenance documents, performing office tasks, running errands, ushering, parking cars, driving funeral home vehicles, arranging refreshments where permitted, supporting families during visitations and services, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn required office systems and databases.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting the deceased, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform other transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, other client vehicles.
Answer questions and provide information about funeral and cremation services and related topics.
Attend monthly staff meetings.
Provide courteous and polite phone service.