Funeral Service Assistant (part-time)

Service Corporation International•Jacksonville, FL

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and helps serve families and the public. The role includes answering questions about funeral and cremation services, handling phone calls courteously, and assisting with funeral, memorial, and other ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission, values, policies, and procedures. The assistant prepares service spaces and related items, handles service and maintenance documents as directed, and may assist with respectful preparation of the deceased or operation of a crematory as permitted by law and company regulations. Additional work includes office tasks, errands, ushering, parking or transportation duties, driving funeral home vehicles, arranging refreshments where allowed, greeting families, supporting their needs during services and visitations, and cleaning vehicles when required.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist respectfully with preparation of remains, including dressing and lifting the deceased, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles when required.
Attend monthly staff meetings.