Funeral Service Assistant (part-time)

Service Corporation International•Largo, FL

About The Position

Provides clerical and administrative support for funeral operations, meets members of the public, answers questions about funeral and cremation services, handles calls courteously, and assists with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The role includes preparing service spaces and arranging items such as flowers, chairs, caskets, urns, photographs, and family keepsakes, with appropriate care and storage. The assistant prepares service, cremation, and maintenance documents; may respectfully help prepare and dress or lift deceased persons, or operate a crematory, as permitted by law and company regulations. Office duties include answering phones and using office equipment and computer systems. The assistant may run errands, usher, park cars, drive funeral home vehicles, provide refreshments where permitted, accommodate family needs during visitations and services, and clean funeral home or client vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist respectfully with preparation of deceased persons, including dressing and lifting, or operate a crematory when permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.