Funeral Service Assistant (part-time)

SCI Shared Resources • Indianapolis, IN

3d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with services, visitations, and ceremonies. The role includes welcoming and assisting the public, answering questions about funeral and cremation services, handling phone calls courteously, and supporting client families and management. Duties must be performed consistently with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected.

Requirements

• High school diploma or equivalent.
• Valid state driver’s license with an acceptable driving record.
• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behavior and ability to work as a team player.

Nice To Haves

• Previous customer service and/or sales experience.
• Proficiency with the MS Office suite and databases; willingness and ability to learn are required.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos, and ensure these items are properly cared for and stored.
• Prepare documents related to services, cremations, and maintenance as directed by management.
• Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
• Perform office duties, including answering phones and operating office equipment and systems.
• Run errands, including delivering flowers and picking up supplies or documents.
• Serve as an usher and, when required, park cars or perform transportation duties.
• Drive funeral home vehicles for services and to pick up families.
• Ensure refreshments are available where permitted by law.
• Assist with visitations, memorial services, and funerals, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
• Greet and receive client families and other visitors seeking information or assistance.
• Accommodate family needs during services and visitations.
• Wash and clean funeral home vehicles and, as needed, other client vehicles.
• Attend monthly staff meetings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED