Funeral Service Assistant (part-time)

Service Corporation International•Douglasville, GA

13d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and interacts with the public by answering questions and providing information about funeral and cremation services. The role assists with funeral, memorial, and other ceremonies as requested by families and management, and is expected to attend monthly staff meetings. Duties must be performed consistently with the company’s mission, values, policies, and procedures. The assistant prepares service areas and arranges flowers, chairs, caskets, urns, photographs, and personal keepsakes, ensuring these items are handled and stored appropriately. The role also prepares service-related documents, assists with respectful preparation of deceased persons as permitted by law and company regulations, performs office tasks, runs errands, helps accommodate families during visitations and services, and may usher, park cars, drive funeral home vehicles, provide refreshments where allowed, and clean vehicles.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn databases and office software.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting deceased persons or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and when picking up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office and provide information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.