Funeral Service Assistant (part-time)

Service Corporation International•Indianapolis, IN

About The Position

Provides clerical and administrative support for funeral operations and interacts with the public by answering questions about funeral and cremation information and related topics. The assistant answers phones courteously and helps with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The role includes preparing service spaces and arranging flowers, chairs, caskets, urns, photographs, and family keepsakes; preparing service-related documents; assisting with respectful preparation of the deceased, including dressing and lifting or operating a crematory when permitted by law and company regulations; and performing office tasks. The assistant may run errands, serve as an usher, park cars, drive funeral home vehicles, provide refreshments where allowed by law, help accommodate families during services and visitations, and clean vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operating a crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands such as delivering flowers and picking up supplies or documents.
Serve as an usher, park cars, and perform transportation duties as needed.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.