Funeral Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least three years of work experience in a small-business office environment.
• Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use and learn multiple computer software programs, systems, and office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.
• Strong communication and grammatical skills, including the ability to proofread work.

Nice To Haves

• Funeral industry experience.

Responsibilities

• Answer phone calls, respond to questions with appropriate phone etiquette, greet and interact with families, and direct inquiries appropriately.
• Use company software, email, social media, text messaging, online portals, and live webinars; update the funeral home website as needed.
• Create, communicate, and proofread correspondence and other written work.
• Monitor accounts and financials related to receipt books, deposit policies, and receivables; close accounts when appropriate.
• Complete product inventory and take responsibility for office inventory.
• Ensure service-delivery requirements, including cremation permitting, death certificate filing, and other documentation, are completed professionally and promptly.
• Maintain a neat, presentable office area and office equipment, and reorder office supplies as needed.
• Participate in weekly updates with supervisors to share resources and ideas and support goals.
• Complete monthly and quarterly financial and administrative processes.