Funeral Service Assistant (part-time)

SCI Shared Resources•Marietta, GA

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with funeral, memorial, visitation, and other ceremonies as requested by clients and management. The role includes greeting the public, answering questions about funeral and cremation services, and responding to calls courteously. Duties are performed in accordance with the company’s mission, values, policies, and procedures, and attendance at monthly staff meetings is expected. The assistant prepares service spaces and delivers and sets up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, ensuring proper care and storage of these items. The role may involve respectfully preparing the deceased, including dressing and lifting, or operating the crematory where permitted by law and company regulations. Additional tasks include preparing service, cremation, and maintenance documents; handling office equipment and errands; ushering and transportation; ensuring refreshments are available where allowed; accommodating family needs; and cleaning funeral home or client vehicles as required.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet members of the public, answer questions, and provide information about funeral, cremation, and related topics.
Answer phones courteously and politely.
Attend monthly staff meetings.
Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos.
Ensure proper care and storage of service items and family keepsakes.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting the deceased, or operate the crematory where permitted by law and company regulations.
Perform office duties using phones, fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo or video systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.