Funeral Service Assistant (part-time)

Service Corporation International•Riverside, CA

6d•$17 - $21

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role involves meeting the general public, answering questions and providing information about funeral and cremation services, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and materials, handles documents related to services, cremations, and maintenance, and may respectfully prepare remains, including dressing and lifting deceased persons or operating a crematory, as permitted by law and company regulations. The role also includes office duties, errands, ushering, parking or transportation tasks, driving funeral home vehicles, providing refreshments where allowed, greeting and assisting families, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, including floral deliveries and pickup of supplies and documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Answer questions and provide information about funeral, cremation, and related topics.
Attend monthly staff meetings.