Funeral Services Assistant (part-time)

SCI Shared Resources•Fremont, CA

11d

About The Position

The Funeral Services Assistant provides clerical and administrative support for funeral operations and helps prepare for and assist with funeral, memorial, cremation, and visitation services. The role includes meeting the public, answering questions and phones courteously, greeting and assisting client families, and accommodating family needs during services. Duties must be performed in keeping with the company’s mission and values and its policies and procedures. Attendance at monthly staff meetings is expected. The assistant prepares service spaces and items, handles documents, runs errands, assists with remains as permitted by law and company regulations, and may usher, park cars, drive funeral home vehicles, and clean vehicles. Office duties include using phones and office equipment. The position is part-time and pays $21.00 per hour. Part-time associates working an average of 20 hours per week may be eligible for a 401(k).

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to be a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with Microsoft Office Suite and databases.

Responsibilities

Provide clerical and administrative assistance supporting funeral operations.
Meet members of the public, answer questions, provide information about funeral and cremation services, answer phones courteously, and greet and assist client families and other visitors.
Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and family keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties using phones, fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and may park cars or perform other transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funerals, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.