Front Office Receptionist Jobs

About The Position

Requirements

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus

Nice To Haves

• Spanish-speaking ability
• Previous medical receptionist experience

Responsibilities

• Greet patients and visitors in person or by telephone, and answer or refer inquiries.
• Enroll patients in the Patient Portal and describe the benefits of enrollment.
• Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
• Support and comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
• File and retrieve patient records to ensure treatment information is available.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.