Copy of Bilingual Medical Office Front Desk Receptionist

Florida Urology Partners LLP•Plant City, FL

About The Position

Florida Urology Partners is adding staff as the practice grows and expands its presence in the Plant City market through an agreement with Tampa General Hospital. The Bilingual Medical Office Front Desk Receptionist performs clerical and front-desk duties, including answering phones, greeting patients and visitors, and scheduling appointments professionally and promptly. Strong organizational and prioritization skills are necessary. Epic EHR experience is beneficial. The role requires English and Spanish bilingual ability and knowledge of the healthcare field and medical specialty, medical terminology, administrative and clerical procedures, and computer applications used in the office.

Requirements

Must be bilingual in English and Spanish.
Knowledge of the healthcare field and medical specialty.
Knowledge of medical terminology.
Knowledge of general administrative and clerical procedures.
Proper grammar, spelling, and punctuation.
Computer skills with Electronic Health Records, Outlook email, Windows, Microsoft Word, and online insurance carrier websites.
Excellent organizational and prioritization skills.

Nice To Haves

Epic EHR experience is beneficial.
Working knowledge of healthcare insurance is preferred.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Answer calls using a polite, consistent manner and proper telephone etiquette.
Keep the reception area clean and organized.
Register new patients and update existing patient demographics, collecting personal and financial information.
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating with patients and clinical staff.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain medical office supplies by anticipating inventory needs and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including keeping PHI out of plain sight and logging off computers before leaving them unattended.
Collect co-pays and patient balances.
Reconcile end-of-day collections.
Understand and uphold HIPAA regulations.