Front Desk Receptionist (Bilingual)
About The Position
The Front Desk Receptionist performs routine clerical and administrative work, including answering telephones, assisting clients and visitors, supporting prescribers, preparing clinical reporting, and scheduling. The role supports a positive client experience and helps maintain efficient clinic operations in a mental health setting. The receptionist welcomes and directs clients and visitors, checks clients in and out using the electronic health record system, answers and transfers calls, schedules appointments, and conducts outreach. The role also supports referrals and intake scheduling, provides in-person and virtual assistance to prescribers, processes medication prior authorizations, handles medical-record requests in accordance with state regulatory guidelines, and accurately records and stores patient information electronically. The position provides administrative support to interdisciplinary clinical and medical teams, protects confidential health information and related documents in compliance with HIPAA, and may assist with securely opening and closing the clinic. Other duties may be assigned based on operational needs.
Requirements
- Fluent in English and Spanish.
- High school diploma or equivalent.
- 1–2 years of reception experience in a fast-paced office.
- Exceptional customer service skills.
- Ability to maintain self-care and cope with mental and emotional stress related to the position.
- Ability to function independently and demonstrate flexibility, consistency, and professionalism.
- Ability to multitask with attention to detail.
- Ability to work well in a team setting and in a fast-paced environment.
- Proficiency in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint.
- Working knowledge of the MS Teams video meeting platform.
- Ability to perform with versatility and tact in an evolving mental healthcare facility environment.
- Positive, friendly, upbeat attitude and a “can do” personality.
- Passion for NYPCC’s mission and values.
Nice To Haves
- Reception experience in a medical or community mental health office is preferred.
Responsibilities
- Greet and welcome clients and visitors and direct them appropriately upon arrival.
- Check clients in and out using the electronic health record system.
- Answer phones, take messages, and transfer calls as needed.
- Perform general office duties, including scanning, faxing, and copying.
- Schedule client appointments and conduct outreach as determined by management.
- Assist with processing referrals and scheduling intake-related appointments.
- Provide prescribers with in-person and virtual support.
- Assist prescribers and other staff to ensure efficient scheduling.
- Conduct daily scheduling outreach and regularly submit summary reporting data.
- Process prior authorizations and obtain required medication approvals.
- Facilitate medical-record requests in compliance with state regulatory guidelines.
- Electronically store and accurately record patient information in the EMR system.
- Support interdisciplinary teams, including clinical and medical staff.
- Safeguard protected health information and related documents in compliance with HIPAA regulations.
- Assist with opening and securely closing the clinic when required.
- Perform other duties as assigned by senior clerical staff, management, program administration, and leadership.
- Perform other duties based on operational needs to provide a positive client experience.
Benefits
- Student loan repayment assistance.
- Medical, dental, and vision insurance paid 100% by NYPCC.
- Paid time off and company-paid holidays.
- Annual rate increases.
- 403(b) retirement plan with matching.
- Professional development through NYPCC Academy.
- Supportive workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
