Bilingual Front Desk Support - Receptionist
About The Position
The Front Desk Support Receptionist supports the agency by delivering efficient, caring service to callers and clients, providing accurate and timely information to staff, and completing tasks promptly and professionally. The role provides clerical and administrative support, assists with client check-in and appointment processes, and maintains a professional, welcoming reception area. The position requires English/Spanish bilingual proficiency and is based in Richland, Washington. The work schedule is Monday through Thursday, 9:15 a.m. to 6:15 p.m., and Friday, 8:00 a.m. to 5:00 p.m. Travel may be required between offices for backup coverage and staff meetings; the posting lists travel as up to 25%.
Requirements
- High school diploma or GED required.
- Bilingual English/Spanish proficiency required.
- Pleasant, professional, welcoming, and friendly demeanor with staff and clients.
- Detail-oriented and able to multitask in a busy office setting.
- Proficiency using Microsoft Word.
- Experience using standard office equipment, including a copier, fax machine, answering machine, postage meter, multi-line phone, and calculator.
- Ability to meet the physical demands of sitting, standing, walking, bending, lifting, talking, and hearing; these demands apply up to 90% of the time.
- Successful criminal background check and fingerprinting when required as a condition of employment.
Nice To Haves
- Previous clerical or administrative work experience is preferred.
Responsibilities
- Answer telephone calls and direct messages as needed while following confidentiality and HIPAA protocols.
- Greet clients and visitors and direct them to appointments and meetings.
- Maintain an up-to-date staff schedule, including on-duty status, training, and sick leave.
- Handle incoming and outgoing mail, including the monthly postage report.
- Maintain office equipment and supplies, including paper and toner.
- Perform front desk opening and closing procedures.
- Check in clients and verify current insurance coverage for each appointment.
- Collect client payments, issue receipts, and accurately record payments in the daily log.
- Send clinician letters and confirm completion by email.
- Keep outpatient forms stocked and complete rush-basket assignments.
- Provide professional, friendly, and attentive service to clients and staff.
- Enforce confidentiality, payment policies, and waiting-area rules.
- Maintain a calm, low-noise reception environment.
- Demonstrate flexibility to meet evolving needs and perform other duties as assigned.
Benefits
- 13 paid holidays.
- 12 days of vacation per year.
- 12 days of sick leave per year.
- Health insurance including medical and prescription coverage, with optional dental and vision insurance plans; the employer pays the majority of premiums.
- 403(b) retirement plan: employee contributions may begin upon employment; Catholic Charities contributes 2% of monthly income and, after six months of employment, matches up to 4% of employee contributions.
- Basic life insurance paid 100% by Catholic Charities.
- Flexible Spending Account eligibility after six months of employment.
- Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after six months of employment.
- Additional voluntary insurance options, including supplemental life, accidental death and dismemberment, critical illness, long-term disability, accident, and identity theft coverage.
- Employee Assistance Program with three counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools.
- Annual longevity awards beginning at five years of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
