Bilingual Front Desk Receptionist

High Country Community Health•Mount Airy, NC

7d•$15 - $17

About The Position

The Bilingual Front Desk Receptionist supports patient-facing front desk operations, including check-in, scheduling, eligibility review, payment processing, and maintaining patient records. The role is responsible for opening the office, preparing designated supplies, logging into computers and the EMR, and ensuring the first patient is checked in no later than 8:45 a.m. The receptionist must maintain daily workflow and may perform checkout duties when covering both positions. Other duties may be assigned.

Requirements

High school diploma.
At least one year of experience in a medical setting, preferably in a scheduling role.
Proficient medical terminology skills.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual or computerized scheduling systems.
Knowledge of customer service principles and techniques.
Ability to communicate effectively with providers and Medical Assistants about scheduling preferences.
Skill in maintaining a master appointment schedule manually or by computerized means.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively while pleasantly handling phone calls, in-office patients, staff, and others.

Nice To Haves

Experience in a medical setting, preferably in a scheduling role.

Responsibilities

Check patients in and verify demographics, including telephone numbers, addresses, guarantor information, and insurance information at each visit.
Scan insurance cards and link insurance information to patients’ charts.
Update new paperwork yearly.
Obtain proper documentation for SFS applicants, calculate household income accurately, and acquire a second signature for verification.
Capture a patient picture if one is not already on file.
Distribute patient questionnaires when necessary.
Answer telephone calls courteously and send patient messages to appropriate staff.
Schedule appointments and call patients to remind them of upcoming appointments.
Collect co-pays, deductibles, and outstanding patient account balances.
Post co-pays and SFS payments as pre-payments.
Check eligibility for patients not included in the daily batch, such as walk-ins or work-ins.
Review insurance eligibility and address eligibility errors as patients check in.
Scan completed paper documents into patients’ charts.
Perform checkout duties when covering both positions.
Open the office for operations, including refilling the coffee station and providing water and food bags for checkout.
Log into computers and the EMR.
Unlock doors and check in the first patient no later than 8:45 a.m.
Ensure daily workflow is maintained.
Perform other duties as assigned.