Copy of Bilingual Medical Office Front Desk Receptionist

Florida Urology Partners Llp•Plant City, FL

About The Position

Florida Urology Partners is adding staff as its practice grows and expands its presence in the Plant City market following an agreement with Tampa General Hospital. The Bilingual Medical Office Front Desk Receptionist performs clerical and patient-facing duties, including answering phones, greeting patients and visitors, and scheduling appointments professionally and promptly. The role requires strong organizational and prioritization skills. Epic EHR experience is beneficial.

Requirements

Must be bilingual in English and Spanish.
Must have knowledge of the healthcare field and medical specialty.
Knowledge of medical terminology and general administrative and clerical procedures.
Proper grammar, spelling, and punctuation.
Computer skills, including electronic health records, Outlook email, Windows, Microsoft Word, and online insurance carrier websites.
Strong organizational and prioritization skills.

Nice To Haves

Epic EHR experience is beneficial.
Working knowledge of healthcare insurance is preferred.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Answer calls using a polite, consistent manner and proper telephone etiquette.
Keep the reception area clean and organized.
Register new patients and update existing patient demographics by collecting personal and financial information.
Support patient flow by notifying providers when patients arrive, monitoring delays, and communicating with patients and clinical staff.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Anticipate supply needs, monitor office equipment, and keep medical office supplies adequately stocked.
Protect patient confidentiality and secure protected health information, including keeping PHI out of plain sight and logging off unattended computers.
Collect co-pays and patient balances.
Reconcile end-of-day collections.
Understand and uphold HIPAA regulations.