Copy of Front Desk Receptionist

Trusted Doctors • Springfield, VA

4d

About The Position

The Medical Receptionist works full-time at a pediatric office in Woodbridge, Virginia, supporting patients, visitors, and medical staff. The role is suited to a computer-savvy, patient-friendly, efficient team player who is energetic, dependable, organized, and has excellent communication skills and a positive attitude.

The position handles front-desk reception and a high volume of calls, schedules appointments, completes patient check-in, organizes and scans medical records into the electronic health record, and collects and verifies patient demographic, insurance, copayment, and balance information. The receptionist also uses standard office machines and performs other duties assigned by a supervisor. Experience with eClinicalWorks is strongly desired.

Requirements

• High school diploma or GED required.
• At least 1 year of medical reception experience required.
• Excellent interpersonal and customer service skills.
• Ability to work independently or as part of a team.
• Ability to multitask.
• Ability to read, understand, and follow oral and written communication.
• Understanding of medical terminology.
• Ability to use a computer, practice management software, copier, and fax machine.
• Team- and service-oriented, organized, and able to exercise good judgment.
• Punctuality and a stable work history.

Nice To Haves

• Associate degree preferred.
• At least 1 year of customer service experience preferred.
• Electronic Medical Records (EMRs) experience desirable, with eClinicalWorks experience preferred.
• Energetic, dependable, and organized, with excellent communication skills and a positive attitude.

Responsibilities

• Provide a welcoming, professional greeting to patients and other visitors.
• Answer a high volume of calls courteously and professionally.
• Schedule patient appointments as part of the team, using the scheduling matrix.
• Perform basic patient care activities, including organizing medical records so providers have necessary information for patient encounters.
• Perform reception duties efficiently, professionally, and courteously.
• Schedule appointments appropriately and complete check-in promptly to support patient satisfaction, provider time, and treatment room utilization.
• Operate a variety of standard office machines.
• Collect copayments and patient-due balances.
• Scan reports and file them into the EHR.
• Collect, enter, and verify demographic and insurance information.
• Perform other duties assigned by the supervisor.

Benefits

• Paid time off
• 401(k)
• Health insurance
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED