020 - Front Office - (01) Primary Care - Medical Receptionist

Pediatric Associates Family of Companies • Hollywood, FL

3d

About The Position

Serves patients and visitors by greeting them in a friendly and welcoming manner upon arrival at the office. Completes and updates required information, collects payments, and provides requested information. Checks patients out after appointments, providing pertinent information and arranging follow-up appointments. The role is patient-facing and may rotate between office and remote/telework settings. Travel to other office locations may be required, with reimbursement according to company policy. Designated float staff may be assigned to multiple office locations.

Requirements

• An active and valid driver’s license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff in written documents.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Excellent customer service and a professional, friendly manner when greeting and receiving patients and visitors.
• Professional phone skills and etiquette; ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to operate a computer; reach outward and above shoulder; perform manual dexterity tasks; lift or carry 10 pounds or less; and stand and sit.
• Ability to meet sensory requirements involving vision, hearing, touch, and smell, and to wear personal protective equipment (PPE).

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Check in patients by updating demographics, insurance information, primary care provider, and pharmacy; collecting co-pays and patient balances; and providing consents and appropriate health questionnaires for signature.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when coverage is inactive or the listed primary care provider is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and prior-authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed