020 - Front Office - (01) Primary Care - Medical Receptionist

Pediatric Associates Family of Companies•Sunrise, FL

13d

About The Position

The Medical Receptionist greets, instructs, directs, and schedules patients and visitors, and serves as a liaison between patients and medical support staff. The role supports front-office operations, including telephone communications, appointment scheduling, patient check-in and check-out, medical record handling, insurance verification, payments, referrals, and maintenance of the reception area. The receptionist must protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
Ability to learn and follow organizational procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Ability to provide excellent customer service and greet and receive patients and visitors in a professional, friendly manner.
Professional telephone skills and etiquette, with the ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using computer systems, scanners, printers, and fax machines.

Nice To Haves

One year of work experience in a medical office setting.
Knowledge of computers and medical terminology.

Responsibilities

Answer incoming calls courteously and professionally, screen calls, and convey messages electronically, in writing, and verbally.
Schedule appointments according to office scheduling policies.
Greet patients and visitors promptly and courteously, and direct them to the appropriate area.
Assist with chart retrieval and set up new patient charts or EHR charts.
Ensure lab results, physician reports, and day sheets are properly placed.
Scan, upload, and distribute chart documents in the document manager.
Check patients in and out in a timely manner and mark them appropriately in the Patient Tracking System.
Print debit tickets.
Follow organizational policy for cashier functions, check balances and credits, and collect copayments or other payments according to insurance plans.
Discuss and interpret patient balance information within the guidelines of the collection policy.
Verify insurance and update medical records and computer systems with new information.
Post charges and payments, match procedures with the correct diagnosis, and reconcile charges and payments.
Complete referral authorization requests and provide patients with referral information.
Sort and deliver mail, medical records, and other correspondence.
Maintain a neat and orderly work area and lobby.
Participate in staff and educational meetings.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and Federal, State, and local regulations.