Medical Receptionist - Primary Care

ConvenientMD • Bangor, ME

2d

About The Position

ConvenientMD is seeking a Medical Receptionist for its primary care clinics. This role helps create a welcoming, home-like environment and ensures efficient patient check-in and check-out, accurate medical records, and essential administrative support for clinic operations. The receptionist is a primary point of contact for patients and supports the clinic’s value-based care model by communicating its goals and shared-responsibility approach. The clinics are fast-paced and evolving, so the role calls for flexibility, adaptability, collaboration, initiative, and a solutions-oriented mindset.

The position includes answering and returning calls, scheduling appointments, documenting patient interactions in the EMR, and conducting patient satisfaction outreach. It also involves maintaining the front desk and lobby, managing supplies and mail, supporting medical-record preparation and retrieval, and collaborating with medical assistants, care navigators, and the Population Health team. The receptionist must handle confidential patient information in accordance with HIPAA requirements.

Requirements

• High school diploma or GED.
• Proactive and confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally with colleagues and patients.
• Strong attention to detail and organizational skills, with the ability to juggle and prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach, demonstrating kindness and understanding and contributing to a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player mindset.
• Ability to work independently with initiative, enthusiasm, and motivation to drive results and identify better ways of working.
• Ability to use available resources to achieve good outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for every patient as the first point of contact.
• Lead patient check-in and educate patients about the value-based care program, its goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, care navigators, and clinic staff to provide cross-coverage and team-based support as needed.
• Use the EMR to manage scheduling, documentation, and task routing, and continuously improve system proficiency.
• Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to keep patient charts complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED