Medical Receptionist Primary Care

HealthPartners•Brainerd, MN

6d•$20 - $29

About The Position

Park Nicollet is seeking a Medical Receptionist to join its Primary Care Frontline team. The role supports patient care and experience through either call center or front desk work. Call center responsibilities focus on quickly and accurately answering patient and employer-group calls while following departmental guidelines and performance expectations. Front desk responsibilities include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and assisting with departmental clerical duties. Both work areas provide courteous, timely service, protect patient confidentiality, complete work professionally, support process improvements and organizational changes, identify themselves and the department during phone interactions, take on related tasks, and maintain a clean and orderly work area. The schedule is Monday through Friday on the day shift, with occasional Saturday work. The clinic operates Monday from 6:30 a.m. to 6:00 p.m.; Tuesday from 6:30 a.m. to 5:00 p.m.; Wednesday from 6:30 a.m. to 7:00 p.m.; Thursday and Friday from 6:30 a.m. to 5:00 p.m.; and Saturday from 7:30 a.m. to noon, approximately four Saturdays per year.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Knowledge of medical terminology.
Comfort asking patients for co-pays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced, structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answer and respond to incoming calls from patients and employer groups.
Meet department-specific agent expectations and follow established guidelines and processes.
Greet patients and provide front desk support.
Collect patient co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide timely and courteous service to patients and employer groups.
Maintain patient confidentiality and protect patient rights.
Complete defined work in a timely and professional manner.
Support ongoing process improvement and organizational or departmental changes.
Identify themselves and the department during phone interactions.
Accept additional related tasks and maintain a clean, orderly work area.