Medical Receptionist Primary Care

HealthPartners Clinic Stillwater • Saint Louis Park, MN

1d • $20 - $29

About The Position

Park Nicollet is seeking a Medical Receptionist to join its Primary Care Frontline team. The role supports either call center or front desk operations, providing timely, courteous service to patients, employers, and the department while maintaining patient confidentiality.

In the call center, the Medical Receptionist rapidly and accurately answers and responds to incoming calls from patients and employer groups, meeting department-specific performance expectations and following established guidelines and processes. At the front desk, the role greets patients, collects co-pays, schedules follow-up appointments and referrals, and performs departmental clerical duties.

Employees provide excellent customer service, complete work professionally and on time, support process improvement and organizational or departmental changes, identify themselves and the department during phone interactions, take on related tasks as needed, and maintain a clean, orderly work area. The clinic operates Monday through Thursday from 7:00 a.m. to 6:00 p.m., Friday from 7:00 a.m. to 5:00 p.m., and the third Saturday of each month from 8:00 a.m. to 12:00 p.m. The work schedule is Monday through Friday on day shift, with occasional Saturdays.

Requirements

• At least 6 months of related experience.
• Accurate computer and keyboarding skills.
• Knowledge of age-related growth and development principles needed to provide appropriate service and assure patient safety.
• Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening skills and telephone etiquette.
• Medical terminology knowledge.
• Comfort asking patients for co-pays and race collection, as stated in the posting.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced, structured environment.
• Ability to sit for long periods.

Responsibilities

• Rapidly and accurately answer and respond to incoming telephone calls from patients and employer groups.
• Meet department-specific agent expectations and follow established guidelines and processes.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and provide clerical support.
• Provide timely and courteous service to patients and employer groups and support departmental operations.
• Maintain patient confidentiality and protect patient rights.
• Complete defined work in a timely and professional manner and provide excellent customer service.
• Support ongoing process improvement and organizational or departmental changes.
• Identify self and department during phone interactions.
• Accept additional related tasks and maintain a clean and orderly work area.

Benefits

• Medical insurance
• Dental insurance
• Retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• Employee assistance program
• Onsite clinic
• Additional benefits, including health, time off, retirement planning, and continuous learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed