Medical Receptionist - Primary Care

ConvenientMD • Portsmouth, NH

2h

About The Position

ConvenientMD is hiring a Medical Receptionist for its primary care clinics. The role helps create a welcoming environment and supports a smooth, efficient patient check-in and check-out experience. It maintains accurate patient medical records and provides administrative support for clinic operations. The position suits someone who is eager to learn, self-motivated, adaptable, solutions-oriented, collaborative, and comfortable working in a fast-paced, evolving clinic.

The Medical Receptionist serves as a first point of contact for patients, supports value-based care, and helps patients understand the program’s goals and shared-responsibility model. The role also provides phone and scheduling support, maintains records in the EMR, coordinates with clinic staff, and helps keep the front desk and lobby organized and professional.

Requirements

• High school diploma or GED.
• Strong written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally with colleagues and patients.
• Excellent organization and attention to detail, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and the ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player skills.
• Self-motivation, initiative, enthusiasm, and ability to work independently and identify better ways of working.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for patients as the first point of contact.
• Lead patient check-in and educate patients about the program’s goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient-satisfaction outreach and identify ways to improve the patient experience.
• Partner with MAs, Care Navigators, and clinic staff to provide cross-coverage and team-based support as needed.
• Use the EMR for scheduling, documentation, and task routing, and continuously improve system proficiency.
• Manage non-clinical supply inventory and mail distribution, and provide administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to maintain complete and accurate patient charts.
• Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED