Medical Receptionist - Primary Care

ConvenientMD • Bangor, ME

5h • $20 - $24

About The Position

ConvenientMD is hiring a Medical Receptionist for its primary care clinics. The role helps create a welcoming environment and ensures smooth patient check-in and check-out, accurate and complete medical records, and administrative support for clinic operations. The ideal candidate is eager to learn, self-motivated, patient-focused, adaptable in a fast-paced setting, and willing to collaborate and provide support wherever needed.

The Medical Receptionist is the first point of contact for patients and supports the clinic’s value-based care model. The position handles phone support and appointment scheduling, maintains patient records in the EMR, assists with care coordination and chart preparation, and manages general front-desk and administrative operations. Compensation is listed at $19.50–$24 per hour, with final pay determined based on factors including location and relevant experience.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate professionally and directly.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Ability to work independently with initiative, enthusiasm, and a focus on improving how work is done.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for patients as the first point of contact.
• Lead patient check-in and explain the program’s goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, Care Navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continue improving system proficiency.
• Monitor non-clinical supply inventory, distribute mail, and provide administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to maintain complete and accurate patient charts.
• Review incoming documentation daily and assist medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and patient care.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED