Medical Receptionist Primary Care

HealthPartners•Saint Louis, MN

10h

About The Position

Park Nicollet is hiring a Medical Receptionist to join its Primary Care Frontline team. The role supports patient care and experience through either call center or front desk duties. Call center staff rapidly and accurately answer incoming calls from patients and employer groups while meeting department expectations and following established guidelines and processes. Front desk staff greet patients, collect co-pays, schedule follow-up appointments and referrals, and perform clerical duties. Both areas provide timely, courteous service to patients and employer groups, protect patient confidentiality, complete work professionally, support process improvements and organizational changes, identify themselves and the department during phone interactions, take on related tasks, and maintain an orderly work area. The position follows a Monday–Friday day-shift schedule, with occasional Saturdays. The clinic is open Monday–Thursday from 7:00 a.m. to 6:00 p.m., Friday from 7:00 a.m. to 5:00 p.m., and the third Saturday of each month from 8:00 a.m. to 12:00 p.m.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and help assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Medical terminology knowledge.
Comfort asking patients for co-pays and collecting them.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced, structured environment.
Ability to sit for long periods of time.

Responsibilities

Answer and respond rapidly and accurately to incoming telephone calls from patients and employer groups.
Follow department guidelines and processes and meet department-specific agent expectations and measurements.
Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.
Provide timely and courteous service to patients and employer groups.
Maintain patient confidentiality and protect patient rights.
Complete assigned work in a timely and professional manner and support ongoing process improvement and organizational or departmental changes.
Identify oneself and the department during phone interactions.
Accept additional related tasks and maintain a clean and orderly work area.