Medical Receptionist - Primary Care

ConvenientMD • Manchester, NH

2d • Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist for its primary care clinics. The role helps create a welcoming environment and provides an efficient check-in and check-out experience, maintains complete and accurate patient medical records, and supplies administrative support for clinic operations. The successful candidate is eager to learn, self-motivated, patient-focused, adaptable in a fast-paced setting, and willing to collaborate and provide support wherever needed.

The position serves as a first point of contact for patients and supports the clinic’s value-based care model. It includes front-desk and phone support, appointment scheduling, patient communications, medical-record management, administrative tasks, and coordination with medical assistants, care navigators, and other clinic staff.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Self-motivation, initiative, and ability to work independently.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for patients as the first point of contact.
• Lead patient check-in and explain the program’s goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, care navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continue improving system proficiency.
• Manage non-clinical supply inventory and mail distribution, and provide administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to keep patient charts complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED