Medical Receptionist - Primary Care

ConvenientMD • Portsmouth, NH

2d

About The Position

ConvenientMD is hiring a Medical Receptionist for its primary care clinics. The role helps create a welcoming environment and supports an efficient patient check-in and check-out experience, accurate medical records, and smooth clinic operations. The receptionist serves as a first point of contact for patients, provides phone and scheduling support, and works collaboratively with clinic staff in a fast-paced, evolving environment. The position calls for flexibility, adaptability, professionalism, initiative, and a solutions-oriented approach.

The receptionist also provides administrative support, maintains non-clinical supplies and front desk areas, and helps ensure patient charts are complete and ready for visits. The role partners with medical assistants, Care Navigators, and the Population Health team to support patient care and clinic operations.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Strong organization and attention to detail, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Ability to work independently and demonstrate initiative, enthusiasm, and a drive to improve how work is done.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collecting HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a welcoming and professional experience for patients as the first point of contact.
• Lead patient check-in and educate patients about the program’s goals, vision, and shared responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, Care Navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continue developing proficiency with the system.
• Manage non-clinical supply inventory, distribute mail, and provide general administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records so patient charts are complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED