Patient Services Specialist (Front Office Receptionist)
About The Position
American Vision Partners (AVP) partners with ophthalmology practices and provides management systems, operational infrastructure, and technology to support patient care. The company operates more than 100 eye care centers and 25 ambulatory surgical centers across Arizona, New Mexico, Nevada, California, and Texas. The Patient Services Specialist is the patient's first point of contact and gathers important information for visits while providing an exceptional patient experience. The role handles front-office reception and patient check-in and check-out, appointment scheduling, paperwork, insurance verification, payments, and medical records.
Requirements
- High school diploma or GED.
- Detail-oriented and reliable, with the ability to multitask in a fast-paced, high-volume work environment.
- Excellent verbal and written communication skills.
- Flexible schedule.
- Dedicated to creating a quality patient experience.
Nice To Haves
- Medical front desk experience.
Responsibilities
- Greet patients and visitors warmly in person or by telephone.
- Check patients in and out.
- Schedule clinic and surgical appointments, including pre-operative and post-operative appointments.
- Review paperwork and procedure consents with patients.
- Verify insurance and collect payments.
- Maintain patient medical records.
Benefits
- Medical insurance
- Dental insurance
- Eye care discounts
- Child care assistance
- Pet insurance
- Continuing education funds
- 401(k)
- Paid holidays
- Paid time off (PTO)
- Sick time
- Opportunity for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
