Front Office Receptionist - Hendersonville TN

QualDerm Partners•Hendersonville, TN

1d•Onsite

About The Position

QualDerm Partners is seeking a Front Office Receptionist in Hendersonville, Tennessee, to serve as the first point of contact for patients and help keep a busy medical office organized. The receptionist welcomes patients and visitors, handles calls and questions, and supports patients from their first contact through checkout. The role also supports scheduling, registration, insurance verification, payment collection, record maintenance, and coordination with clinical and administrative teammates. Patient personal, medical, and financial information must be handled confidentially. When assigned, the receptionist may assist with clinic-approved social media updates and community engagement in accordance with privacy and organizational guidelines. The schedule is generally Monday through Friday during practice business hours; exact hours vary by location, and travel to other offices may be required.

Requirements

High school diploma required.
1–2 years of medical office experience.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Comfort using computers, Microsoft Office, and electronic medical records or practice management systems.
Strong organization, sound judgment, and the ability to manage competing priorities in a busy office.
A dependable, professional approach and commitment to thoughtful patient service.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Dermatology experience preferred.
Associate's degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors, answer calls, respond to questions, and help patients feel comfortable and informed.
Schedule visits, prepare registration paperwork, document patient arrivals, and follow up on missed appointments.
Maintain accurate patient records, update demographic information, verify insurance eligibility, and notify billing when prior authorization is needed.
Collect copays and outstanding balances and accurately record payment information.
Maintain a clean, organized reception area and work closely with clinical and administrative teammates.
Handle personal, medical, and financial information with care and confidentiality.
When assigned, assist with clinic-approved social media updates and community engagement while following patient privacy and organizational guidelines.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one, plus 6 paid holidays and 2 floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program (EAP).
Employee discounts on products and services.
Referral bonus program.