Front Office Receptionist - Hendersonville TN

Qualderm Partners • Hendersonville, TN

2d • Onsite

About The Position

QualDerm Partners is seeking a Front Office Receptionist for its Hendersonville practice. The receptionist serves as the first point of contact for patients and visitors and helps provide a positive experience from the initial phone call through checkout. The role supports a busy medical office through patient communication, appointment coordination, registration, record maintenance, insurance verification, payment processing, and front-office organization. It also requires protecting confidential patient information and, when assigned, assisting with clinic-approved social media updates and community engagement in accordance with privacy and organizational guidelines.

The schedule is generally Monday through Friday during practice business hours. Exact hours vary by location, and travel to other offices may be required. QualDerm Partners describes the role as part of a collaborative dermatology team focused on high-quality patient care and offers opportunities to build experience in scheduling, registration, insurance verification, and practice operations.

Requirements

• High school diploma required.
• 1–2 years of medical office experience.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Comfort using computers, Microsoft Office, and electronic medical records or practice management systems.
• Strong organization, sound judgment, and ability to manage competing priorities in a busy office.
• Dependable, professional approach and commitment to thoughtful patient service.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Dermatology experience preferred.
• Associate's degree preferred.
• One year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors, answer calls, respond to questions, and help patients feel comfortable and informed.
• Schedule visits, prepare registration paperwork, document patient arrivals, and follow up on missed appointments.
• Maintain accurate patient records, update demographic information, verify insurance eligibility, and notify billing when prior authorization is needed.
• Support check-in and checkout by collecting copays and outstanding balances and accurately recording payment information.
• Maintain a clean, organized reception area and work with clinical and administrative teammates.
• Handle personal, medical, and financial information carefully and confidentially.
• When assigned, assist with clinic-approved social media updates and community engagement while following patient privacy and organizational guidelines.

Benefits

• Competitive pay.
• Medical, dental, and vision plans.
• 401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
• Paid time off accrued from day one.
• Six paid holidays and two floating holidays each year.
• Company-paid basic life insurance, with additional plans available.
• Short-term and long-term disability coverage.
• Additional wellness plans, including accident, critical illness, and identity theft protection.
• Employee Assistance Program with confidential support for personal or work-related challenges.
• Employee discounts on products and services.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED