Front Desk Coordinator - Hendersonville, TN
About The Position
The Front Desk Coordinator provides customer service and administrative support at a The Joint Chiropractic clinic. The role focuses on welcoming and checking in patients, managing patient flow, handling calls and transactions, and explaining wellness services and membership options. A primary responsibility is gaining memberships and meeting sales goals, with bonus incentive potential. The position may involve working at multiple clinics. The employee works with clinic team members in a fast-paced environment and is expected to uphold The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY. The role is with a franchisee of The Joint Corp. If hired, the franchisee is the employee’s employer and independently determines employment terms, including wages and benefits, which may vary by franchisee. The advertised starting pay is $17 per hour, with bonus incentive potential.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer-service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- Willingness to learn and grow.
- Ability to uphold The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY.
Nice To Haves
- Office management experience.
- Marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships to meet sales goals and present membership and visit-package options.
- Greet and check in members and patients for chiropractic appointments.
- Answer phone calls.
- Complete point-of-sale transactions and ensure patient accounts are current and accurate.
- Re-engage inactive members.
- Stay up to date on membership options, packages, and promotions.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and organize the workspace.
- Keep management informed of member concerns and follow management policies, procedures, and direction.
- Accept constructive criticism positively and use it as a learning tool.
Benefits
- Bonus incentive potential
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
