Front Desk Coordinator - Goodlettsville, TN
About The Position
The Front Desk Coordinator provides customer service and sales support at a The Joint Chiropractic clinic. The primary responsibility is gaining memberships to meet sales goals, with bonus incentive potential. The role includes greeting and checking in patients and members, answering calls, processing transactions, keeping patient accounts accurate, explaining wellness services and membership options, and helping attract and re-engage patients. The coordinator also supports clinic organization, cleanliness, team goals, and positive patient and coworker relationships. This role is with a franchisee of The Joint Corp.; the franchisee is the sole employer and independently determines employment terms, wages, and benefits.
Requirements
- High school diploma or GED.
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- A driven, proactive, self-motivated, goal-oriented attitude and willingness to learn and grow.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
Nice To Haves
- Office management experience.
- Marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships to meet sales goals and present and sell memberships and visit packages.
- Greet members and patients upon arrival and check them in to see the chiropractor.
- Answer phone calls.
- Complete point-of-sale transactions and ensure patient accounts are current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and organize the workspace.
- Keep management apprised of member concerns and follow management policies, procedures, and direction.
- Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.
- Accept constructive criticism positively and use it as a learning tool.
Benefits
- Starting pay of $17 per hour.
- Bonus incentive potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
