Front Desk Coordinator - Smyrna, TN
About The Position
The Front Desk Coordinator provides customer service and administrative support in a chiropractic clinic, welcoming and checking in patients, answering calls, and helping manage patient flow. The role centers on gaining memberships and meeting sales goals by confidently presenting membership options, visit packages, wellness services, and promotions. The coordinator also helps attract and re-engage patients, keeps accounts and transactions accurate, supports the clinic team, and maintains an organized and clean workspace. The position is with a franchisee of The Joint Corp.; if hired, the franchisee is the employee’s sole employer and determines employment terms, including wages and benefits, which may vary by franchisee. The posting lists starting pay of $17 per hour with bonus incentive potential and possible work at multiple clinics.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer-service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- A self-motivated, proactive, goal-oriented approach and willingness to learn and grow.
Nice To Haves
- Office management experience.
- Marketing experience.
- Personal experience with chiropractic care.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships and meet sales goals; present and sell memberships and visit packages.
- Greet members and patients and check them in for appointments with the Chiropractor.
- Answer phone calls.
- Complete point-of-sale transactions and keep patient accounts current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
- Re-engage inactive members.
- Stay informed about membership options, packages, and promotions.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and an organized workspace.
- Keep management informed of member concerns and follow management policies, procedures, and direction.
- Uphold The Joint Chiropractic’s core values of trust, integrity, excellence, respect, and accountability.
- Accept constructive criticism positively and use it as a learning tool.
Benefits
- Starting pay of $17 per hour.
- Bonus incentive potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
