Front Desk Coordinator - Hermitage, TN

The Joint Chiropractic • Nashville, TN

4d • Onsite

About The Position

The Front Desk Coordinator works with a franchisee of The Joint Corp. to provide service to clinic members and patients and support the clinic’s sales and day-to-day operations. The role focuses on gaining memberships to meet sales goals, educating patients about wellness offerings, and helping ensure an organized, positive patient experience. Starting pay is $17 per hour, with bonus incentive potential. The franchisee is the employer and independently sets employment terms, including wages and benefits, which may vary.

Requirements

• High school diploma or equivalent (GED).
• At least one year of previous sales experience.
• Strong phone and computer skills.
• Ability to prioritize and perform multiple tasks.
• Strong customer-service orientation and effective communication with members and patients.
• Ability to work cohesively with others in a fun, fast-paced environment.
• Willingness to learn and grow.
• Ability to stand and/or sit for long periods of time.
• Ability to lift up to 50 pounds.

Nice To Haves

• Office management or marketing experience.

Responsibilities

• Provide excellent service to members and patients.
• Gain memberships to meet sales goals and present and sell memberships and visit packages.
• Greet members and patients upon arrival and check them in to see the Chiropractor.
• Answer phone calls.
• Re-engage inactive members.
• Stay updated on membership options, packages, and promotions.
• Participate in marketing and sales opportunities to help attract new patients to the clinics.
• Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
• Complete transactions using point-of-sale software and ensure patient accounts are current and accurate.
• Manage patient flow through the clinic in an organized manner.
• Recognize and support team goals and maintain positive relationships with team members.
• Maintain clinic cleanliness and an organized workspace.
• Keep management apprised of member concerns and follow management policies, procedures, and direction.
• Accept constructive criticism positively and use it as a learning tool.
• Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.

Benefits

• Starting pay of $17 per hour.
• Bonus incentive potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED