Front Office Receptionist - Scottsdale AZ

QualDerm Partners•Scottsdale, AZ

10d

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate insurance coverage with the facility’s medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist supports patient scheduling and check-in/out, maintains accurate patient and financial information, and helps keep the reception area organized.

Requirements

High school diploma required.
One year of customer service experience in a health care office preferred.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Greet patients and visitors in person or by telephone, answer inquiries, or direct inquiries to the appropriate person.
Record patient arrivals in the Practice Management System (EMR), identify patients by name and date of birth, and create new accounts when needed.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document the contact in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone, while supporting patient satisfaction, provider time, and treatment-room utilization.
Respond promptly to patients in distress in emergency situations using sound judgment.
Review and update patient information in the Practice Management System, obtaining updated information from patients and entering it accurately.
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payer type.
Verify whether insurance prior authorization is required and notify the Billing Department when it is.
Keep the reception area clean and organized.
Record and update financial information and collect patient copayments or balances at check-in or check-out.
Maintain the confidentiality of patients’ personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
Answer telephone calls in a timely and polite manner.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program.
Employee discounts on products and services.
Referral bonus program.