Front Office Receptionist - Scottsdale AZ

Qualderm Partners•Scottsdale, AZ

11d

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist supports daily practice operations through patient check-in, scheduling, insurance verification, financial transactions, and maintenance of the reception area.

Requirements

High school diploma required.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Record patient arrivals in the Practice Management System (EMR).
Identify patients by name and date of birth in the computer system and create new accounts when needed.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization; anticipate patients’ concerns and answer their questions.
Respond promptly to patients in distress during emergency situations using good reasoning and judgment.
Review and update patient information in the Practice Management System, obtaining current information from patients and entering it accurately.
Identify payer sources, verify insurance eligibility and financial status, assign the correct payor type, and verify whether prior authorization is required; notify the Billing Department when necessary.
Keep the reception area clean and organized.
Record and update financial information and collect patient copays and/or balances at check-in or check-out.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and answer telephone calls in a timely, polite manner.
Communicate courteously and professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with additional plans available.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program providing confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.