Front Office Receptionist - Brentwood Tn

Qualderm Partners•Brentwood, TN

3d•Onsite

About The Position

QualDerm Partners is hiring a Front Office Receptionist to create a welcoming, organized experience for patients visiting for dermatology, skin cancer care, cosmetics, plastic surgery, and pathology services. The receptionist supports front-office operations and helps coordinate patient visits while contributing to a positive patient experience. The role includes greeting patients and visitors, answering calls, scheduling and changing appointments, following up on missed appointments, completing registration and intake paperwork, maintaining accurate electronic medical records, verifying insurance eligibility, identifying authorization needs, communicating with billing, and collecting copays and balances. The receptionist listens to patient questions, provides guidance within the scope of the role, connects patients with appropriate team members, and communicates patient needs and scheduling updates to the clinical team. Other duties include keeping the reception area clean and organized, protecting confidential information, and, as directed, helping share approved clinic content on social media in accordance with privacy and communication policies. The schedule is generally Monday through Friday, with practice hours typically between 7:00 a.m. and 5:00 p.m. Specific schedules vary by practice and business needs. Travel to other offices may be required.

Requirements

High school diploma required.
One to two years of medical office experience.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Comfort using computers, Microsoft Office, and electronic medical record or practice management systems.
Strong organizational skills and ability to manage competing priorities in a busy office.
A calm, thoughtful approach to resolving concerns and helping patients feel at ease.
Dependable, collaborative attitude and willingness to help where needed.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Dermatology experience preferred.
Certified Medical Assistant credential preferred.
Associate's degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors, answer calls promptly, and provide courteous, attentive service.
Schedule appointments, manage appointment changes, and follow up with patients to reschedule missed appointments.
Complete registration and intake paperwork, verify patient details, and update electronic medical records.
Verify insurance eligibility, identify authorization needs, communicate with billing, and collect copays and outstanding balances.
Listen to patient questions, provide clear guidance within the role, and connect patients with the appropriate team member.
Communicate scheduling updates and patient needs to the clinical team to support efficient daily operations.
Keep the reception area clean, organized, and inviting.
As directed, help gather content and share approved dermatology and aesthetics updates through clinic social media channels, following privacy and communication policies.
Handle personal, medical, and financial information confidentially.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with a company match: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with additional plans available.
Short-term and long-term disability coverage.
Additional wellness plans, including accident, critical illness, and identity theft protection.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.