Front Office Receptionist - Brentwood Tn

QualDerm Partners•Brentwood, TN

About The Position

QualDerm Partners is seeking a Front Office Receptionist to help patients feel welcome and support smooth clinic operations. The role serves patients visiting for skin exams, dermatologic care, and aesthetic consultations, providing a positive, well-coordinated experience from their first interaction. The receptionist works with the clinical team and handles patient scheduling, registration, insurance and payment tasks, and confidential information. The position may also assist with approved clinic social media updates in accordance with privacy and communication policies. The schedule is generally Monday through Friday, with practice hours typically between 7:00 a.m. and 5:00 p.m. Specific schedules vary by practice and business needs. Travel to other offices may be required.

Requirements

High school diploma required.
One to two years of medical office experience.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Comfort using computers, Microsoft Office, and electronic medical record or practice management systems.
Strong organizational skills and ability to manage competing priorities in a busy office.
Calm, thoughtful approach to resolving concerns and helping patients feel at ease.
Dependable, collaborative attitude and willingness to help where needed.
One year of customer service experience in a healthcare office preferred.

Nice To Haves

Dermatology experience preferred.
Certified Medical Assistant credential preferred.
Associate's degree preferred.

Responsibilities

Greet patients and visitors, answer calls promptly, and provide courteous, attentive service.
Schedule appointments, manage appointment changes, and follow up with patients to reschedule missed appointments.
Complete registration and intake paperwork, verify patient details, and update electronic medical records.
Verify insurance eligibility, identify authorization needs, communicate with billing, and collect copays and outstanding balances.
Listen to patient questions, provide clear guidance within the role, and connect patients with the appropriate team member.
Communicate scheduling updates and patient needs to the clinical team to support efficient daily operations.
Keep the front office clean, organized, and inviting.
As directed, help gather content and share approved dermatology and aesthetics updates through clinic social media channels while following privacy and communication policies.
Handle personal, medical, and financial information confidentially.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support.
Employee discounts on products and services.
Referral bonus program.