Medical Front Office

NextCare • Sherman, TX

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys working in a fast-paced setting and as part of a team. The receptionist is the clinic’s first point of contact for patients and families, supports patient flow and satisfaction, and helps ensure the front reception area and clinic operate smoothly. The role includes providing respectful, dignified customer service; informing patients about wait times; handling registration and discharge tasks; and supporting clinic operations. Employees may be cross-trained and assigned to front-office or back-office functions, or both, depending on clinic staffing and business needs. The position is at-will and the job description is not a contract of employment.

NextCare provides urgent care, occupational health, virtual health, and primary care services across eleven states and more than 165 urgent care clinic locations. Its stated core values are caring, growth, integrity, results, and teamwork, with a commitment to quality and service.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or a front-office role in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.
• Education is subject to pre-employment background screening; a diploma copy may be requested, and official transcripts may be required if education cannot be verified.

Responsibilities

• Serve as the first point of contact for patients and keep patients and families informed about wait times.
• Monitor patient flow, including placing patients into rooms as needed.
• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Complete insurance forms required for registration and reimbursement from payors.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain an adequate supply of front-office materials and ensure equipment functions properly.
• Answer telephone calls using quality customer-service skills.
• Keep the patient waiting area and restrooms clean and presenting a positive image.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Provide exceptional customer service and treat patients with respect and dignity.
• Work in front-office or back-office functions, or both, as assigned according to clinic staffing and business needs.

Benefits

• Medical coverage
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal coverage
• Identity theft coverage
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED