Medical Front Office

NextCare • Carrollton, TX

7d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys working in a fast-paced, team-oriented setting. The receptionist is the clinic’s first point of contact for patients and families, providing respectful, high-quality customer service while helping the clinic run smoothly and maintain efficient patient flow and satisfaction. The role may include cross-training and assignments to front-office and/or back-office functions, depending on clinic staffing and business needs.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front office in a physician's office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and think critically.

Responsibilities

• Keep patients and families informed of wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Obtain patient personal and insurance information and enter it into the EMR system.
• Complete insurance forms required for registration and proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED