Medical Front Office

NextCare•McKinney, TX

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist to work in a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients and supports a smooth clinic experience by keeping patients and families informed about wait times, monitoring patient flow, and providing respectful, dignified customer service. The role processes patients for discharge, prepares charges, collects payments, obtains signatures, and issues receipts. The receptionist supports registration and clinic operations, including entering patient and insurance information into the electronic medical record (EMR), completing insurance forms, preparing daily deposits and reconciliations, and maintaining front office supplies and equipment. The position also helps keep the reception area and restrooms clean, manages website-scheduled appointments, responds to telephone inquiries, and alerts clinical or management staff to urgent medical or safety concerns. The role follows established policies, quality assurance, safety, environmental, and infection-control standards; participates in required education and meetings; and may help orient or train new personnel. Employees are expected to be cross-trained and may be assigned to front- or back-office functions, including assisting back-office team members within scope of practice, according to staffing and business needs. Other related duties may be assigned.

Requirements

High school diploma or GED.
At least two years of experience in registration or front office in a physician's office, hospital emergency department, and/or urgent care setting.
Typing and computer proficiency in Windows-based software.
Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

Serve as the first point of contact for clinic patients and keep patients and families informed of wait times.
Monitor patient flow, including placing patients into rooms as needed.
Process patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.
Obtain personal and insurance information from patients and enter it into the EMR system.
Complete insurance forms required for registration to support reimbursement from payors.
Prepare the daily deposit, reconciliation, and statistical information.
Maintain adequate front office supplies and ensure equipment is functioning properly.
Answer telephone calls using quality customer service skills.
Keep the patient waiting area and restrooms clean and presentable.
Manage patient appointments scheduled through the NextCare website.
Promptly notify back-office staff of urgent medical concerns a patient may be experiencing.
Educate patients about services offered by NextCare for their current or next visit.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
Participate in education programs and attend meetings as required.
Participate in the orientation and/or training of newly hired personnel.
Perform other related duties as assigned, including assisting back-office team members within scope of practice.
Work in front-office or back-office functions, or both, as assigned based on clinic staffing needs and business requirements.